Sustainability: When an item is returned, it goes through a reverse logistics chain, causing double emissions. You may do your part in reducing environmental impact. Make sure to check our Sizing guide carefully before ordering.
NOTE: If you purchased in store, please make your way back in-store to request an exchange or gift card within 30 days from purchase with all tags attached and in brand new condition.
We get the risk you take when you buy online, you can’t try on or feel the fabric. That's why we offer FREE returns on exchange and store credit options (USA orders). If your Freddy item meets the conditions below, please click the start a return button. Here's how to conveniently return your purchase:
Via USPS mail
- A scannable QR code label or a printable return label will be provided for you depends on your preference
- You will receive an email when your return is received and your exchange, store credit or refund has been processed
- Your return will be processed within 1-2 business days from receiving your return
- FREE return is offered on Exchange and Store credit options for Full Priced items. A $7 fee will apply if you opt to return any item in your order for a REFUND
Return conditions:
- The item(s) must be in 100% brand new condition with the tags attached, have not been washed, worn, stained or damaged in any way. For suits and blazers, the hanger/ plastic must be returned as well. For pants with belt, please include the belt when returning the pants.
- Light colored garments: Please take extra care when trying on any light colored garments and ensure to check the entire product inside and out before returning, as we ask that they are returned to us in perfect condition ready for the next person. We won’t be able to accept light colored garments with marks or stains.
- Item is within 30 days from date of delivery
- Bundle or Set: Freddy may require return of both top and bottom for products sold in bundles or set
- Please note that customers have 7 days to post/ return their Freddy item, upon lodging their return request. If returns are not posted within this timeframe, the return request might be denied or cancelled
Canada orders may be returned within 30 days from delivery. A Canada Post return label fee will be issued via the Return portal. Please see our complete return policy below:
Note:Any cost associated with returning the item/s to USA will be shouldered by the customer. Return label and handling fees will apply
Full priced orders - may be returned for a refund or Freddy store credit ($10 Bonus if you choose the Store Credit option)
5% to 30% sale or discounted orders - may be returned for a refund or Freddy store credit ($10 Bonus if you choose the Store Credit option)
31% to 50% sale or discounted orders - may be returned for a Freddy store credit (Return label/ restocking fees will apply per item: $17.5 USD for 1 item, $25 USD for 2 items, $35 USD for 3-4 items, $45 USD for 5 items)
60% off and up and Clearance/ Outlet sale - Final sale, non returnable nor exchangeable
If you have multiple items to return from one order, you may complete a return request for all items that you wish to return and you will receive a single label for the items you are sending back. Labels are created based on weight and using one label for other items not lodged in the return request may result in your return package being returned to you due to differences in the recorded weight.
If you have any questions or needs further assistance , you may call us at 323-529-8178. We are also available on live chat on our website here, FB messenger here or you may send us an email at support@freddystore.com.
Once your refund, exchange or store credit has been processed, unfortunately we are unable to make amendments in your return. However, if your return has not been posted back or processed yet and you would like to make changes, please do not hesitate to contact our Customer Support Team and we’ll do our best to help you with your request.
For any amendment done to your return request, please ensure to use the NEW return label provided. Otherwise, the amendment request may not apply.
We accept refund for returns on full priced items or items discounted 5% to 15% off, provided its an online purchase, it is within 30 days from the date your order was delivered and item is brand new, complete with all tags.
We offer FREE returns on exchange and store credit options. For refunds, a return label fee of $7 will apply.
Bundle or Set: Freddy may require return of both top and bottom for products sold in bundles or set.
To log a return, please click the button below.
Please see our return policy for sale, discounted or purchases using a discount code:
- 5 to 30% off sale or discount - may be returned for an exchange, store credit or refund.
- 31-50% off sale or discount - may be returned for an exchange or store credit. Return label/ handling fee per item will apply
- 60-70% items are considered final sale and are non-returnable
- Outlet sale, Clearance Sale items are considered final sale and are non-returnable
- Bundle or Set: Freddy may require return of both top and bottom for products sold in bundles or set.
To log a return, please click the button below.
Once we have received your return, please allow 1 business day for us to inspect your item and process your return. You will receive an email from us once your return has been processed.
Kindly note:
- Freddy is not liable for lost or stolen return packages.
- Once a refund is processed, it might take 3-7 business days for the refund to appear in your account depending on your bank.
- Refunds may only be issued in your original method of payment
- For exchanges, if your preferred product becomes out of stock, a refund will be issued.
- A restocking fee may be issued at our discretion if your return is accepted outside our normal returns policy.
- Returns sent back to our warehouse beyond our 30 days return policy or with quality findings will not be accepted and will be returned back to your address
- Original shipping fee and insurance related costs are non refundable
Refunds may only be applied to the original payment method. E.g If you paid your order via credit card, refund will be via the same exact credit card. If you paid your order using a gift card or store credit, we will process your refund to the same gift card/ store credit.
If the same credit card becomes inactive due to being lost, expired or a replacement credit card has been issued by your bank, we can then only process a store credit.
Unfortunately, Gift Cards may not be returned, nor are they redeemable for refund/cash. But it can be gifted to a special someone :)
We take great care when picking and packaging your order to ensure it is in perfect condition, ready for you to wear and enjoy. If you receive your order and find a fault in some way that we may have missed, please click here to fill out our online form within 48 hours from delivery.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable amount of time from the purchase date. Any alteration or repair done on the product may void any warranty if applicable.
If the fault is deemed our responsibility, you can choose between a replacement if stock is on hand, a Gift Card if stock is unavailable or a full refund to your original payment method. We will refund or issue a Gift Card for you and issue a paid return label as well.
Items are not considered faulty if they are as a result of normal wear and tear.
We are so sorry to hear you’ve received an incorrect item in your order, we’d love to make this right with you. Please click here to fill out our online form, we’ll look into it asap for you. A paid return label will be issued for any incorrect order received.
- Underwear, pants with built-in undergarment (men’s pants) and face masks are considered final sale and non returnable. These sales are final due to hygienic safety unless the garment is deemed to have a manufacturing fault.
- Gift cards
- Any item that has been washed, worn, unstained or has missing clothing tags
- Any item that was damaged through wear and tear, external causes or any damage that is not due to manufacturing fault
- Any purchase from outlet sale, buy 1 take 1 purchases, clearance sale or mystery box items or any item purchased with 50% off discount and up
We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher restocking/return fee later if you would like to return for a refund.
Please note that this service does not exempt your order from final sale or other return policies.
US
